ENGAGE Training Modules

Module 1: Introduction to process thinking
This module covers the following topics:

• Background / relevant process thinking;
• Process ownership;
• Process management;
• Process theories;
• Process improvement project;
• Basic principles of business process management (BPM).

Module 2: Functions of ENGAGE Modeler
This module covers the following topics:

• Organizing work environment;
• Types of process steps;
• Principles of modeling a process;
• Using indicators;
• Export to other applications.

Module 3: Procesanalysis-1 with ENGAGE Modeler
This module covers the following topics:

• Explaining the different view;
• Evaluating the process;
• Showing and understanding key performance indicators in the process;
• Defining tailor-made indicators;

Module 4: Procesanalysis-2 with ENGAGE Modeler
This module covers the following topics:

• Optimizing human capacity within the process;
• Simulation of a process;
• Analysis of ‘bottlenecks;
• Analysis of occupancy;
• Analysis of ‘what-if’ scenarios.

Module 5: ENGAGE Modeler - Enterprise edition in combination with ENGAGE Viewer
This module covers the following topics:

• Creating users and groups ;
• Explanation of lock/unlock function;
• Autorisation;
• Version management;
• Publishing processes;
•  Using Viewer.

Module 6: Functions of ENGAGE Tables
This module covers the following topics:

• Explaining the function and use of ENGAGE Tables;
• Creating additional entities and properties;
• Creating tables;
• Using and applying Tables in combination with ENGAGE Modeler;
• Explaining the different views with additional entities and properties.