Different views for different users and uses
For mapping and understanding processes, ENGAGE helps you visualize critical criteria in several ways. Workflows and swimlanes are a visual way to map existing organizational processes, or they could be developed to address a process that has been identified as needing improvement. In Swimlane view you can show for example which role does what tasks and where are the handover moments. Depending on your objectives and areas of improvement, ENGAGE offers you a wide range of options for mapping and analyzing your business processes. With one mouse-click you can easily switch between different views, such as:
- Value streams
- Swimlanes
- LEAN-view
- Input / Output-view
- Learning-to-see view
Value Stream Mapping
Most professionals are familiar with workflow diagrams—a sequence of connected steps in a work process. Also called value stream mapping. ENGAGE allows users to map value streams, corresponding with the way teams design their processes in brown paper sessions. This differs from the usual approach where brown paper processes are converted into top-down flowcharts with unrecognizable icons. An organization benefits if it includes frontline staff members in developing workflows and value streams. Drawing on their experience, frontline personnel can accurately describe each step of the process as well as any caveats that might be overlooked from the perspective of someone who is not directly involved in the process. In addition, staff members who perform these processes every day may have creative and practical suggestions for improvement. With these activities, you will earn more support from frontline staff members who will need to implement the processes.
LEAN-View
LEAN is a philosophy that considers the expenditure of resources for any goal other than the creation of customer value to be wasteful, and thus a target for elimination. With ENGAGE Modeler it is very easy to specify and show whether a process step adds customer value or not.Three options:Value added process-step for client (GREEN); Necessary waste (YELLOW) ; or Non-value added process-step for client (RED). Each process step is individually marked with a colour if shown in the LEAN View.
Swimlanes
ENGAGE supports a variety of different ways to present a process. Swimlanes are an easy and understandable way to analyze activities in departments and handover moments in a process. ENGAGE easily transfers your value stream map into a swimlane with a mouse click, showing swimlanes for departments, roles, IT systems or locations.
INPUT and OUTPUT
ENGAGE focuses on keeping process workshops simple and accessible. This ensures that a team can map the correct process structure with all the exceptions there might be. After the workshops organizations often enrich processes for further analysis and optimization. ENGAGE offers a variety of options to do so. Matching input and output increases the effectiveness of a process. ENGAGE offers integrated features to register and analyze the input and output of each activity in a process. By comparing input and output through the process, organizations can quickly match output over various activities.
Learning to see for production environment
The Learning-to-see method is used by a large amount of production companies. In order for learning-to-see to be effective, buffers, kanbans, lead times, processing times and other aspects need to be shown inside the process diagram. ENGAGE allows users to show these aspects for each activity with a detailed view.
Variables you want to visualise during valuestream mapping sessions, or Brown paper sessions, are : cost reduction, outsourcing, patient safety,employee satisfaction, quality improvement, IT implementation, etc.