Financial Services
Many financial services companies implement LEAN programs to improve service levels while reducing organizational costs.
LEAN
ENGAGE offers specific LEAN functions to support these programs in financial institutions. Rather than modeling top-down flowcharts, ENGAGE maps value streams, (non-) value added steps, swimlanes and input/ouput. The analysis features automatically calculate bottlenecks and the critical path. Financial institutions use these functions to develop and study alternative processes.
With ENGAGE Modeler the cycle of mapping processes, studying alternatives, reaching consensus and communicating TO-BE situations to the company is shortened from weeks to just days. This appears to be of critical value for the continuous improvement efforts of these companies.
ENGAGE is growing rapidly in the financial services industry in The Netherlands. Several leading insurance companies have recently become customers. Please contact us for a references/best practices.